Terms of Use

Effective Date: 1 December 2024

Welcome to Beyond Medicine (the “Website”). These Terms of Use govern your use of our Website and services. By accessing or using the Website, you agree to these terms. If you do not agree, please refrain from using the Website.

  1. General Information

1.1 Operator: The Website is operated by Liberation & Redemption, a company registered in South Africa with registration number Company Reg No:2019/156344/07 and business address at 7A Exner Ave, Vredehoek, Cape Town

1.2 Contact Details: For inquiries, please email us at hello@beyondmedicine.co.za or call 076 734 8949.

1.3 Purpose: This Website is intended to provide information about and allow the purchase of our body range and remedy range of products.

  1. Eligibility

2.1 Age Requirement: You must be at least 18 years old to use this Website or make purchases. By using the Website, you confirm that you meet this requirement.

2.2 Jurisdiction: This Website is intended for users in South Africa. If you access the Website from another jurisdiction, you are responsible for compliance with local laws.

  1. Product Information and Disclaimer

3.1 Product Descriptions: We make every effort to provide accurate descriptions of our products. However, we do not guarantee that the descriptions, colours, or other content on the Website are error-free, complete, or current.

3.2 Health Disclaimer:

  • The products offered on this Website are not intended to diagnose, treat, cure, or prevent any disease.
  • Always consult a qualified healthcare professional before using any homeopathic products or body creams, particularly if you are pregnant, nursing, taking medications, or have a medical condition.
  • Results may vary between individuals.

3.3 Regulatory Compliance: Our products are manufactured and labelled in compliance with South African laws, including the Medicines and Related Substances Act where applicable.

  1. Ordering and Payment

4.1 Placing Orders:

  • Orders can be placed through the Website.
  • All orders are subject to availability and acceptance by us.

4.2 Pricing:

  • Prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated.
  • We reserve the right to change prices without prior notice.

4.3 Payment:

  • Payments can be made using a credit card through the secure Paygate option, or by EFT.
  • Your payment details will be processed securely using Paygate.
  1. Shipping and Delivery

5.1 Delivery Areas: We deliver within South Africa.

5.2 Delivery Times:

  • Delivery times are estimated and may vary depending on your location.
  • Delays may occur due to unforeseen circumstances.

5.3 Shipping Costs: Shipping costs will be calculated and displayed during the checkout process.

  1. Returns and Refunds

6.1 Eligibility: Products may be returned within 7 days of receipt if they are defective, damaged, or incorrectly supplied.

6.2 Exclusions: For health and safety reasons, we cannot accept returns of opened or used products.

6.3 Refund Process:

  • Refunds will be processed within 14 days of receiving the returned item.
  • In the case of sale items, refunds will be made on the price paid.
  • A proof of payment is required in order to issue any refund.
  • Refunds will be issued via EFT.

6.4 Contact Us: To initiate a return, please email hello@beyondmedicine.co.za with your order details and reason for return.

  1. User Responsibilities

7.1 Prohibited Conduct: You agree not to:

  • Use the Website for unlawful purposes.
  • Misrepresent your identity or affiliation with any person or entity.
  • Interfere with or disrupt the Website’s operation.

7.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

  1. Intellectual Property

8.1 All content on the Website, including text, images, logos, and graphics, is the property of Beyond Medicine or its licensors and is protected under South African intellectual property laws.

8.2 You may not copy, reproduce, or distribute any content without prior written permission.

  1. Limitation of Liability

9.1 General:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchase of our products.

9.2 Health Risks:

  • Use of our products is at your own risk, and we are not responsible for adverse effects or misuse.

9.3 Technical Issues: We do not guarantee uninterrupted access to the Website and are not liable for technical issues, viruses, or data loss.

  1. Privacy Policy

10.1 We collect and process personal data in accordance with the Protection of Personal Information Act (POPIA). For more information, please review our [Privacy Policy Link].

10.2 By using the Website, you consent to the collection and processing of your personal data as outlined in our Privacy Policy.

  1. Changes to Terms

We reserve the right to update these Terms of Use at any time. Changes will be effective immediately upon posting to the Website.

  1. Governing Law

These Terms of Use are governed by the laws of South Africa. Any disputes arising from your use of the Website will be subject to the exclusive jurisdiction of the South African courts.

  1. Contact Us

For questions about these Terms of Use, please contact us at:
hello@beyondmedicine.co.za